· All drivers must present a full valid driving licence. · All renters must produce a valid photo ID such as driving licence, passport or ID card. · A debit or credit card is required to cover the deposit and the cost of the rental. · Proof of your National Insurance Number · Proof of Address (e.g. Bank statement, utility bill)

We provide insurance for all our rental vehicles, unless agreed otherwise.

All drivers must be a minimum of 25 years old. We can allow drivers aged 21-25 for Vans & Minibuses however its subjected to a young drivers fee of £18 a day.

All drivers must produce a full, valid driving licence. All renters must produce photographic ID - this can be a passport or driving licence. We do not accept any IN, DR, DD, BA, MS, MR, CD, AC, UT motoring convictions and no more than 6 points on the licence.

Yes, we accept all major credit and debit cards. All cards must be in the main driver's name or an authorised person.

We have two Branches where you can pick up the vehicle from. Pontypool (South Wales) Branch - Maben Vehicle Hire, Pont-y-Felin Ind Est, Pontypool NP4 0DQ Avonmouth (Bristol) Branch - Maben Vehicle Hire, Unit 4 St Andrews Trading Estate, Third Way, Avonmouth, Bristol, BS11 9YE.

Yes, we offer a delivery service which we charge per mile.

You cannot collect the vehicle outside opening hours, but you can return the vehicle out of hours at your own risk. We have a drop box to put the keys in which is located on the gates.

Our vehicles are clean, smoke free and roadworthy. We personally inspect the vehicles on check out with you and any pre existing damages are noted and pointed out to you.

To make sure you aren’t charged for damages that were not occurred by you, we inspect the vehicle on check out with you and any pre existing damages are noted and pointed out to you. If any damage occurs to the rental vehicle then please contact us.

No, a deposit is compulsory – the cost depends on the type of vehicle hired from £100. This is refundable provided the vehicle is returned in the same condition.

Damage Waiver protects you in the event of damage to or theft of the vehicle and lowers the amount you are liable for.

In an event of an accident please follow all the below. Failure to do so may jeopardise your coverage under available insurance: 1. Obtain the following Date Time Location Witness details Third party name, contact details, registration and vehicle No. of passengers 2. Call us immediately on 01495 757553 3. Our Customer service representatives will then inform you of the next steps.

We ensure all of our vehicles are topped up with an adequate level of AD-BLUE at the point of collection. If the light does come on while hiring, please fill it up as the Vehicle will not start without it.

All drivers must present a full valid driving licence. All renters must produce a valid photo ID such as driving licence, passport or ID card. A debit or credit card is required to cover the deposit and the cost of the rental. Proof of your National Insurance Number Proof of Address (e.g. Bank statement, utility bill)

We accept all major credit and debit cards. We do not accept cheques or cash.

This all depends on the vehicle you are wanting to hire and how long for. Please visit our website maben.co.uk to check availability and prices.

Deposit is compulsory, the cost depends on the type of vehicle from £150. The deposit is a preauthorisation and will be released if the vehicle is returned in the same condition.

All additional charges are within the rental agreement and the terms and conditions which are sent to you prior to hire. We also will make you aware of the charges on collection or delivery of the vehicle.

We provide insurance for all our rental vehicles, unless agreed otherwise.

A valid driving licence is mandatory to rent a vehicle and must be presented at pick up time.

No – We will provide if requested depending on availability.

No however it is available in most of our vehicles, you can request AC when booking.

If you have already picked up your vehicle and wish to keep it longer; you must contact the branch and ask for an extension of the rental. If you need to cancel your booking, please contact the branch. If you cancel your booking less than 3 days before your collection/delivery time we will refund the full amount. If you cancel less than 48 hours we will charge a cancellation fee of £30.

If you do not cancel your booking before your specified collection/delivery time or do not show up, we will keep your deposit you paid when booking.

Additional drivers must meet all renter requirements. Additional drivers can be added to the rental agreement on collection, they must present their driving licence. A daily charge will apply.

There is no penalty fee for returning the Vehicle early. You will only be charged for the days you had the vehicle. We will amend the rate to reflect the new length of rental as of the time you made your booking, this may change the daily rate applied over the length of your rental.

There is a 30 minute grace period for daily rentals. If the Vehicle is returned outside of this period daily rental charges will be payable. Please Note: A vehicle that is returned after hours will not be checked in until the next business day. If returning out of hours when we are closed, you are responsible for the vehicle until the check in of the rental vehicle the next business day.

No, vehicles are limited to 200 miles a day. We charge 4 pence per mile plus VAT for any miles over.

You must return the vehicle with the same amount of fuel as when you collected it (the fuel level will be noted on your rental agreement when you collect your vehicle) or if you don’t return the vehicle with the same amount of fuel in, you will be charged for the remainder at the price displayed in the branch, plus an administration fee of £20.