Maben Vehicle Hire is a professional and affordable vehicle hire company serving motorists in and around Cardiff and the surrounding areas. Among our rental vehicle services, we specialise in car hire, van hire, minibus hire and truck hire to keep you on the move at a great value price.
On this page, we will detail some frequently asked questions (FAQs) regarding our reservation and booking systems. If you have any further questions regarding our service, please get in touch. We will be happy to help resolve any issue you may have.
For all our rental cars, van rentals, minibus rentals and truck rentals, you must have the following documents:
We do not accept any IN, DR, DD, BA, MS, MR, CD, AC, UT motoring convictions and no more than 6 points on the licence.
As a professional vehicle hire company, we provide insurance for all our rental vehicles unless agreed otherwise.
All drivers must be at least 25 years old. We can allow drivers aged 21-25 for Vans & Minibuses however its subjected to a young drivers fee of £18 a day.
We accept all major credit and debit cards. All cards must be in the main driver's name or an authorised person.
This depends on the vehicle you want to hire and how long for.
There is a compulsory deposit on all our car hire, van hire, minibus hire and truck hire services in the Cardiff area. The cost of this depends on the type of vehicle. The deposit is refundable if the vehicle is returned in the same condition. All additional charges are within the rental agreement and the terms and conditions which are sent to you prior to hire.
No – We only provide supply straps for van hire and truck hire if requested, depending on availability.
A valid driving licence must be presented when you pick up the vehicle. You can present a digital photocopy of your licence.
If you wish to keep the vehicle for longer after you have picked it up, you must contact our Pontypool branch (near Cardiff) and ask for a rental extension.
If you need to cancel your booking, please contact the branch. If you cancel your booking less than 3 days before your collection/delivery time, we will refund the full amount. If you cancel less than 48 hours before, we will charge a cancellation fee of £30.
Additional drivers can be added to the rental agreement on collection, they must present their driving licence. A daily charge will apply.
Regarding late pick-up and return, the following conditions apply to all our rental cars, van rentals, minibus rentals and truck rentals:
Our vehicle hire company asks all customers to return hire vehicles with the same amount of fuel as they had when collected (this will be noted on your rental agreement when you collect your vehicle). If you don’t do this, you will receive an additional charge for the remainder at the price displayed in the branch, plus a £20 administration fee.
If you do not show up, we will keep the deposit you paid when booking.
We do not charge a penalty fee if you wish to return the vehicle early. We will amend the rate for the new rental length, ensuring you are only charged for the days you had the vehicle.
No, vehicles are limited to 200 miles a day. We charge 4 pence per mile plus VAT for any miles over.
You can collect the vehicle from our branch: Maben Vehicle Hire, Pont-y-felin Ind Est, Pontypool NP4 0DQ. We are conveniently located near Cardiff.
Yes, we offer a delivery service which we charge per mile.
You cannot collect the vehicle outside opening hours, but you can return the vehicle out of hours at your own risk. We have a drop box to put the keys in which is located on the gates.
Our car hire, van hire, minibus hire and truck hire vehicles are clean, smoke-free and roadworthy. We personally inspect the vehicles on check out with you and any pre-existing damages are noted and pointed out to you. If any damage occurs to the rental vehicle, please contact us.
A damage waiver protects you if the vehicle is damaged or stolen and lowers the amount you are liable for.
If an accident occurs, please follow the below steps to avoid jeopardising your coverage:
We ensure all vehicles are topped up with an adequate level of AD-BLUE at the point of collection. If the light does come on while hiring, please fill it up as the vehicle will not start without it.